Refund policy
Return & Refund Policy
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be:
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Unused and in its original condition
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In the original packaging
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Accompanied by proof of purchase
How to Start a Return
To request a return, please contact us at:
Please do not send any items back without contacting us first. Returns sent without prior authorization may not be accepted.
If your return request is approved, we will provide detailed return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include photos or videos showing the issue.
We will review the case and provide an appropriate solution, which may include a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Gift cards
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Clearance or final-sale items
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Refunds
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within 10 business days.
Please note that banks and payment providers may require additional time to process the refund.
If you have not received your refund within 15 business days after approval, please contact us at:
European Union Customers
Customers located within the European Union may have the right to cancel or return an order within 14 days in accordance with applicable consumer protection laws.